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Neutronic Ear - Review / Complaint

So a friend of mine recently purchased a Neutronic Ear hearing device from an ad in a magazine for $500.

He tried the product and decided Neutronic Ear didn't help him hear any better. He needed new hearing aids, and was hoping to save a few hundred dollars compared to a new ones. Luckily, he was able to get most of his money back. "They didn't refund the postage, so the entire experience only cost me $25."

It sounds like Neutronic Ear may be another senior rip-off company, so I did a little Google investigation. Here's what I learned:

First, it looks like Neutronic Ear may be the exact same product as Crystal Ear. Here's an article that says that Neutronic Ear is from the makers of Crystal Ear and that neither is a hearing aid, nor are they registered with the FDA.

Article about Neutronic Ear and Crystal Ear

They even use the same picture on their websites:

http://www.crystalear.com/crystalearopen.html

http://www.neutronicear.com/images/products/DSCN1901_large.jpg

So, I did a little more research (it's nice being retired. I have all this time to do this kind of research).

Second, here are a few interesting articles I found about Neutronic Ear and Crystal Ear:

Read the Warning Letter from the FDA about the Crystal Ear (aka. Neutronic Ear) FDA findings on how their manufacturing of the product does not comply with FDA Quality Systems regulations and other infractions.

I highly recommend you read the Better Business Bureau reviews of Neutronic Ear. To see the actual complaints, scroll down to the "Customer Complaints Summary" section, then click on the numbers in the "Total Closed Complaints" section. In the last 6 months of writing this article, there are 7 complaints related to return issues and problems with the product.

Here are two posts from doctors that say the Neutronic Ear is just a sound amplification device: Neutronic Ear - Dr. Hasan and Neutronic Ear - Dr. Thomas.

Here are two more links for you to consider as well: Neutronic Ear Hearing Aids and Hearing Aid Reviews

Third, if Neutronic Ear is just a Sound Amplifier, why is it $500?

You can get an "in the ear" Sound Amplifier from Amazon.com for $25. This doesn't make sense to me. If you want to try a Sound Amplifier, why not spend $25 instead of $500? Even if it were made of solid gold, it wouldn't have more than a few dollars worth of parts in it. Something is fishy.

Fourth, why do they charge $25 for shipping?

The product only weighs a few ounces and is tiny. The Post Office will ship a 8" x 5" x 1 1/2" box anywhere in the US for only $5.20. Fishy.

You need to make your own decision about this product, but make sure that you are aware it is not a hearing aid, but a Hearing Amplifier. I'm not a hearing expert or a sound amplification expert. I just hate to see seniors get robbed, so if you want to buy this product, proceed with caution and low expectations. I never saw my friend's Neutronic Ear before he sent it back, so I cannot say personally if the product works. Neutronic Ear did credit him his $500, so if you want to try it, just make sure you understand their return process first.

If it were me, I would try one of the $25 sound amplifiers first.

TJ

UPDATE - I just came across this hearing aid product - MDHearingAid Acoustitone PRO Hearing Aid - the highest rated hearing aid on Amazon for about $180. You can read more about it on my MD Hearing Aid page. I haven't tried it or know anyone with it, but the reviews are fantastic.

 

 

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